The air conditioning is not working (or needs updating), even after the maintainous guy came and tried fixing it. Sincerely, Pandora Nattier Assistante Responsable HébergementDear Warren B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Thalassa Port-Fréjus. With the location, it was the perfect starting point for us to explore the Cote d'Azur. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. End result, I left. But the room itself is very dated, furniture was very worn and torn, sofa was stained, and a bit of bad smell lingering in the room.

Not a great start of our stay to say the least... You want things to be in order when you arrive after a long journey. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Nous espérons vous revoir très bientôt! Walked off The Mercure Port Frejus is perfectly located to the Marina and with direct access to the beach. Stained carpet in the corridor, very basic services eg no drinks in the mini bar, no products in bathroom. It was not s good start!The hallways on all floors were filthy and smelly ! ), the hotel is also next to Base Nature with its fleet of sporting equipment.

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Thalassa Port-Fréjus. 16 quai dei Caravello Port Frejus Ouest, 83600 Frejus FrancePayments made by partners impact the order of prices displayed. I have Gold status, but no welcoming in the room.Madame P., Nous vous remercions d'avoir pris le temps de partager votre avis.

Located on the beach and only a 10-minute walk from Fréjus town center and Saint Raphaël, Mercure Thalassa Fréjus offers direct access to the Thalassotherapy Center and its sea water swimming pool and relaxation room with tea service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Does Mercure Thalasso & Spa Port Fréjus offer any business services?Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. Kindly accept a compensation of your stay in the form of a credit points Le Club AccorHotels, 4000 points coresponding 80€, which will be issued to your account within the next 2 days. Sincerely, Fabienne Perthon Room Division ManagerDear Kai E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Thalassa Port-Fréjus. Also take advantage of our location to relax on the beaches of Saint-Aygulf or Saint-Tropez.A 10-minute drive from the Saint-Raphaël TGV train station Dear guests, our Thalassotherapy Spa institute and indoor swimming pool are being refurbished.

Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Moved to fifth floor after first night but no offer of premium being refunded for first night. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices.

We had to wait for another hour until we could access the room. Then no apology to me.

Please see our partners for more details.Located on the Port Frejus marina, this hotel enjoys direct access to the beach through the gardens. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. I will share your comments with our team. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely, Fabienne Perthon Room Division ManagerDear Mrs M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Thalassa Port-Fréjus. During breakfast time, it sometimes can get crowded, but we never had to wait too long. Having stayed here for a few years now the professionalism of the staff has been maintained to a high standard and they made it a real pleasure to stay there. Sincerely, Pandora Nattier Assistante Responsable HébergementDear John B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Thalassa Port-Fréjus.

What are some of the property amenities at Mercure Thalasso & Spa Port Fréjus? I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The only reason to book this hotel is for the location, but don’t expect great service, a good room and an great stay like in other Mercure hotels. Rest assured that we are taking the appropriate measures to address the problem. Understandable as the check-in time was 4:00pm. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Fabulous stay will definitely return.We had a really good holiday and the all of the hotel staff were very friendly and helpful. Worst room (112) I have ever stayed in Booked ocean view - what a joke (see photo) No soap, no hair, or body wash Sent 2 emails to the manager, but ignored both times. We are glad that you enjoyed your stay and hope to see you again very soon. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Explore Esterel or relive the history of Fréjus with its many Roman ruins. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I will share your comments with our team. Thelasso basic.

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